Terms & Conditions

Pocket Recall

Last updated: March 18, 2026

These terms and conditions (the "Terms") govern access to and use of the website, mobile application, web application and related services made available under the name Pocket Recall (together, the "Services").

By accessing or using the Services, the user acknowledges having read and accepted these Terms without reservation. In accordance with French contract law, legally formed agreements are binding upon the parties.

1. Publisher Identification

The Services are published by:

EP FACTORY
SASU
420 Route de Lachal
42740 Saint-Paul-En-Jarez
France
Email: privacy@pocketrecall.ai
Website: https://pocketrecall.ai

Publication Director: SASU
Company registration number: 494993819
VAT number: FR30494993819

Hosting provider:
Vercel Inc.
440 N Barranca Ave #4133
Covina, CA 91723
United States
Website: https://vercel.com

If the Services are accessed through a mobile terminal, the information obligations applicable to online services remain applicable.

2. Purpose of the Services

Pocket Recall is a professional software solution designed to assist users in preparing events, capturing business contacts, recording and structuring professional interactions, generating summaries, organizing follow-up actions, and synchronizing relevant information with third-party business tools where available.

The Services are intended primarily for professional and business use.

3. Definitions

For the purposes of these Terms:

  • "Account" means the personal or organizational account enabling access to the Services.
  • "Customer" means any legal entity or individual subscribing to or using the Services for professional purposes.
  • "User" means any natural person authorized to access or use the Services.
  • "Content" means any data, information, text, image, recording, transcription, note, prompt, output or file uploaded, created, processed or stored through the Services.
  • "Third-Party Services" means external services, software, APIs, platforms or integrations connected to the Services.

4. Acceptance and Applicability of the Terms

Access to and use of the Services is conditional upon acceptance of these Terms.

These Terms apply for the entire duration of use of the Services. Pocket Recall reserves the right to require express acceptance through a checkbox, click-through mechanism, electronic confirmation, subscription order form or any equivalent process.

Where separate commercial terms, order forms, subscription terms, data processing agreements or special conditions are executed between Pocket Recall and a Customer, such documents shall prevail over these Terms to the extent of any inconsistency.

5. Access to the Services

Pocket Recall grants the User a limited, non-exclusive, non-transferable and revocable right to access and use the Services in accordance with these Terms.

The User is responsible for:

  • ensuring that the information provided upon registration is accurate, complete and up to date;
  • maintaining the confidentiality of login credentials;
  • ensuring that access to the Services is restricted to authorized persons only;
  • immediately notifying Pocket Recall of any unauthorized use of the Account or any security incident affecting the Account.

Pocket Recall may, at any time, suspend or restrict access to all or part of the Services for maintenance, security, legal compliance or operational reasons.

6. Eligibility and Professional Use

The Services are intended for persons acting in a professional capacity and having the legal capacity and authority to enter into binding commitments on their own behalf or on behalf of the organization they represent.

If a User accesses the Services on behalf of a company, employer or other legal entity, such User represents and warrants that they are duly authorized to bind that entity to these Terms.

7. Account Registration

To access certain features, a User may be required to create an Account.

The User undertakes to:

  • provide accurate registration information;
  • not create an Account using false identity information;
  • not impersonate another person or entity;
  • keep credentials secure;
  • update Account information where necessary.

Pocket Recall reserves the right to refuse registration, suspend an Account or delete an Account in the event of breach of these Terms, suspected fraud, unlawful activity, or risk to the security or integrity of the Services.

8. Permitted Use

The User undertakes to use the Services solely for lawful purposes and in compliance with applicable laws and regulations.

In particular, the User shall not:

  • use the Services in violation of privacy, data protection, labor, criminal or commercial laws;
  • record conversations unlawfully or without any required notice or consent;
  • upload unlawful, defamatory, infringing, deceptive or malicious content;
  • interfere with the operation, security or availability of the Services;
  • introduce malware, scripts, bots or harmful code;
  • attempt unauthorized access to any system, network, account or data;
  • reverse engineer, decompile or attempt to extract source code from the Services, except where expressly permitted by mandatory law;
  • use the Services to develop or support a competing service through unauthorized copying or extraction;
  • use the Services to send spam or unlawful solicitations;
  • violate event organizer rules regarding data collection, badge scanning, or contact capture;
  • use the Services to process personal data acquired unlawfully or without proper authorization.

The User remains solely responsible for their use of the Services and for compliance with all legal obligations applicable to their activities.

9. User Content and Responsibility

The User acknowledges and agrees that they are solely responsible for all Content uploaded, entered, recorded, generated, imported, synchronized or otherwise processed through the Services under their Account, including but not limited to data obtained through badge scanning, business card scanning, contact importing, audio recording and any AI-generated outputs.

The User represents and warrants that:

  • they have all necessary rights, authorizations and legal bases to use such Content through the Services;
  • all personal data contained in the Content has been acquired lawfully and with proper authorization from the individuals concerned;
  • the Content does not infringe any third-party right, including privacy, image rights, intellectual property rights or confidentiality obligations;
  • the User has complied with all applicable information, notice and consent obligations with respect to the individuals whose data is processed;
  • the Content is not unlawful, misleading or fraudulent.

Pocket Recall does not acquire ownership of User Content. Subject to these Terms, the User retains all rights they hold in their Content.

The User grants Pocket Recall, for the duration necessary to provide the Services, a limited right to host, store, reproduce, process, transcribe, summarize, organize, enrich, display, transmit and otherwise handle such Content strictly for the purposes of operating, securing, maintaining and improving the Services, and fulfilling the User's instructions.

Pocket Recall reserves the right to remove or restrict access to specific Content where it has reasonable grounds to believe such Content is unlawful or infringes the rights of third parties. Where practicable, Pocket Recall will use reasonable efforts to notify the User before or promptly after taking such action.

10. Recordings, Transcriptions and Meeting Intelligence

Pocket Recall may allow the User to record professional conversations, obtain live or deferred transcriptions, and generate summaries, action points or follow-up drafts.

The User expressly acknowledges that they are solely responsible for ensuring that any recording, transcription or related processing is lawful in the relevant jurisdiction, including with respect to:

  • prior information of participants;
  • prior consent where legally required;
  • workplace, employment, confidentiality or sector-specific rules;
  • event-specific recording rules imposed by organizers or venue operators;
  • restrictions applicable to sensitive or regulated discussions.

Pocket Recall shall not be liable for unlawful use of recording or transcription functionalities by the User.

The scanning of badges and business cards, the importing of contacts, and any other form of data capture through the Services carry similar obligations regarding lawfulness, prior authorization and compliance with applicable rules.

Pocket Recall does not authorize use of the Services for covert surveillance, unlawful interception, unlawful monitoring or biometric identification.

11. AI-Assisted Features

The Services may provide AI-assisted features, including summaries, extracted action items, message drafts, professional enrichment, categorization and other generated outputs.

Such outputs are provided for information and productivity purposes only. They may be incomplete, inaccurate, outdated or unsuitable for a particular context.

The User remains solely responsible for:

  • reviewing all outputs before relying on them;
  • verifying the accuracy, legality and appropriateness of generated content;
  • making any final decision or external communication based on such outputs.

Pocket Recall does not guarantee that AI-generated outputs will be error-free, exhaustive or fit for a specific purpose.

12. Third-Party Services and Integrations

The Services may interoperate with Third-Party Services, including CRM systems, email services, payment providers, enrichment tools, transcription providers and AI providers.

Use of Third-Party Services may be subject to separate contractual terms, privacy notices and technical limitations imposed by such third parties.

Pocket Recall shall not be responsible for:

  • the availability, performance or security of Third-Party Services;
  • the accuracy or lawfulness of data received from Third-Party Services;
  • any loss, interruption or damage caused by a Third-Party Service;
  • any modification, suspension or termination of a Third-Party Service.

The User remains responsible for ensuring that use of any integration is lawful and properly authorized.

13. Subscription, Pricing and Billing

Certain features of the Services may be offered on a paid basis pursuant to a subscription plan, pricing schedule, quote, order form or other commercial arrangement.

Unless otherwise agreed in writing:

  • fees are stated exclusive of taxes;
  • fees are payable in accordance with the applicable billing cycle;
  • any taxes, duties or similar charges are borne by the Customer, except taxes levied directly on Pocket Recall's income;
  • failure to pay any amount due may result in suspension or restriction of access to the Services.

Pocket Recall reserves the right to modify pricing, plans or features at any time, subject to reasonable prior notice where applicable to existing paying Customers.

Any subscription period already paid shall remain governed by the pricing accepted at the time of the corresponding order, unless otherwise agreed.

14. Intellectual Property

The Services, including all software, interfaces, databases, designs, trademarks, logos, documentation, layouts, graphics, text, and non-user-generated elements, are protected by intellectual property laws and remain the exclusive property of Pocket Recall and/or its licensors.

No ownership or intellectual property right is transferred to the User by virtue of access to the Services.

Except as expressly authorized in writing, the User shall not:

  • copy, reproduce, adapt, distribute, sell, sublicense or make available any part of the Services;
  • remove or alter any proprietary notice;
  • create derivative works from the Services;
  • exploit the Services beyond the rights expressly granted under these Terms.

"Pocket Recall" and associated branding elements may not be used without prior written authorization.

15. Confidentiality

Each party undertakes to treat as confidential all non-public information disclosed by the other party in connection with the Services and identified as confidential or which should reasonably be understood as confidential by its nature.

This obligation shall not apply to information which:

  • was already lawfully known by the receiving party;
  • becomes public without breach;
  • is lawfully received from a third party without confidentiality restriction;
  • is required to be disclosed by law, court order or competent authority, subject where possible to prior notice.

This confidentiality obligation shall remain in force for the duration of the contractual relationship and for 3 years thereafter, unless a longer period is required by law or by the nature of the information.

16. Personal Data

Pocket Recall processes personal data in accordance with its Privacy Policy, available at: https://www.pocketrecall.ai/privacy

Where Pocket Recall processes personal data on behalf of a Customer, the Customer remains responsible for ensuring that such processing is lawful and that appropriate information notices and legal bases are in place.

Where required, the parties may enter into a separate data processing agreement.

The protection of personal data in the European Union is governed in particular by Regulation (EU) 2016/679.

17. Availability of the Services

Pocket Recall shall use reasonable efforts to provide access to the Services in accordance with professional standards.

However, Pocket Recall does not warrant that the Services will be:

  • uninterrupted;
  • continuously available;
  • free from bugs or errors;
  • compatible with all devices, networks, browsers or environments;
  • free from delays caused by telecommunications networks, internet providers, operating systems, app stores or Third-Party Services.

Pocket Recall may perform maintenance, upgrades, changes or emergency interventions at any time, with or without prior notice depending on the circumstances.

18. Warranty Disclaimer

To the fullest extent permitted by applicable law, the Services are provided "as is" and "as available", without any warranty of any kind, whether express or implied.

In particular, Pocket Recall does not warrant:

  • the accuracy or completeness of any transcription, summary, enrichment or generated output;
  • that the Services will meet all of the User's needs or expectations;
  • that the Services will be error-free or secure in absolute terms;
  • that data loss, integration issues or third-party failures will never occur.

Nothing in these Terms excludes any warranty that may not lawfully be excluded under mandatory law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Pocket Recall shall not be liable for any indirect, incidental, consequential, special or punitive damages, including but not limited to:

  • loss of profit;
  • loss of revenue;
  • loss of business opportunity;
  • loss of goodwill;
  • loss of data;
  • reputational harm;
  • business interruption.

Pocket Recall shall likewise not be liable for any loss or damage resulting from: unlawful or improper use of the Services by the User; failure by the User to comply with legal obligations relating to data protection, recording, solicitation or confidentiality; the inaccuracy or incompleteness of User Content or AI-generated outputs; the unavailability or malfunction of Third-Party Services; internet, telecom or device failures beyond Pocket Recall's control.

In any event, and except in the event of gross negligence, willful misconduct, death, personal injury, or any liability that cannot lawfully be excluded or limited, Pocket Recall's aggregate liability arising out of or in connection with the Services shall not exceed the total amounts paid by the Customer to Pocket Recall during the twelve (12) months preceding the event giving rise to the claim.

20. Indemnification

The User agrees to indemnify, defend and hold harmless Pocket Recall, its officers, directors, employees, agents and affiliates from and against any claims, liabilities, damages, losses, costs or expenses (including reasonable legal fees) arising out of or in connection with:

  • any breach of these Terms by the User;
  • User Content or any use thereof;
  • any violation of applicable law by the User;
  • the processing of personal data without proper authorization or lawful basis;
  • unlawful or unauthorized use of capture features, including badge scanning, business card scanning, contact importing and recording functionalities.

This indemnification obligation is limited to claims arising from the User's own acts or omissions and shall not apply to the extent that a claim results from Pocket Recall's own fault, negligence or breach of its obligations.

21. Suspension and Termination

Pocket Recall may suspend or terminate access to all or part of the Services, with immediate effect, in the event of:

  • breach of these Terms;
  • non-payment of fees;
  • unlawful or unauthorized use of the Services;
  • security risk;
  • request by a competent authority;
  • misuse likely to prejudice Pocket Recall, other users or third parties.

The User may cease using the Services at any time. Where the Services are provided on a subscription basis, termination shall take effect in accordance with the applicable commercial terms.

Users may request deletion of their account and all associated data at any time by visiting pocketrecall.ai/delete-account, or directly from the Settings section of the Pocket Recall app. Deletion requests are processed within 48 business hours.

Termination shall not affect any rights or obligations accrued prior to the effective date of termination.

Provisions which by their nature are intended to survive termination shall remain in force, including those relating to liability, intellectual property, confidentiality, payment, dispute resolution and governing law.

22. Modification of the Terms

Pocket Recall reserves the right to amend these Terms at any time.

The updated version shall be made available on the website or within the Services with an updated "Last updated" date. Continued use of the Services after such update shall constitute acceptance of the revised Terms, unless mandatory law requires a different acceptance mechanism.

Where changes materially affect paid subscriptions or core rights and obligations, Pocket Recall shall use reasonable efforts to provide appropriate notice.

23. Evidence

Computerized records, logs, connection data, acceptance traces, emails, click-through confirmations and other electronic records maintained by Pocket Recall in reasonable security conditions may be produced as evidence of communications, actions, consents, operations and contractual performance.

24. Force Majeure

Pocket Recall shall not be liable for any failure or delay in performance resulting from an event beyond its reasonable control, including but not limited to network outages, power failures, acts of government, cyberattacks of exceptional scale, labor disputes, natural disasters, fire, pandemic events, or the unavailability of critical third-party infrastructure.

25. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of France.

In the absence of an amicable resolution, any dispute relating to the validity, interpretation, performance or termination of these Terms shall fall within the exclusive jurisdiction of the competent courts within the jurisdiction of Saint-Étienne (42), unless otherwise required by applicable law.

26. Contact

For any question regarding these Terms or the Services, you may contact:

EP FACTORY / Pocket Recall
420 Route de Lachal
42740 Saint-Paul-En-Jarez
France
Email: privacy@pocketrecall.ai